When done well, editing is invisible. Its purpose is to ensure readers take notice of what has actually been written. But when poor grammar, rambling sentences, or numerous spelling mistakes end up in the finished article, the editor’s work is noticed.
Not everyone will notice when things work the way they should, but almost everyone will notice when they don’t.
The same can be said of your business systems. When they work for you behind the scenes, your clients, suppliers and staff shouldn’t notice. There should be no complaints and no issues with non-delivery of services, relationships with clients and customers should be harmonious, and employee engagement and retention should be high.
It’s when you have systems that are ineffective (or non-existent), that things will start to go wrong for your business. And when they go wrong, it can take a lot of time and effort to catch up, make amends with your customers, and improve their experience with your business.
Finding and implementing good systems is part of ensuring that your business will grow. But constant monitoring is required to ensure that those systems continue to work for you long-term.
As your business evolves, it is likely that it will outgrow its existing systems. Changes in the economic climate and expansion of your business structure will mean that processes that worked while your business was in its infancy will no longer serve its growth as it matures.
Ineffective or outdated systems will impact your profitability and growth, keeping your business stuck in the mud rather than driving it forward.
Are your systems moving your business forward? Or are they holding it back?
If you’d like to talk more about monitoring and improving your business systems, ask to discuss this topic with me the next time we meet, or send me an email: firstname.lastname@example.org.
*You might also like to read Eliyahu Goldratt’s book The Goal as background reading.